| Product Return Policy |
PSI’s goal is to ensure distributors and sellers (“you”) of our Products are completely satisfied. PSI understands that from time to time, you will need to return some Products. PSI can only accept returns of ADVOCATE-branded or other Products that have been sold to you directly by PSI. If you purchased products through one of our authorized suppliers, distributors or wholesalers, or through other channels, you must return those products in accordance with that supplier’s, distributor’s, or wholesalers policies. Details of our return policy are summarized below.
Please contact PSI customer service as specified in this policy for assistance with returns. Prior to returning Product(s) to PSI, you must obtain a Return Authorization (“RA”) number from PSI, which is valid for 30 days. In lieu of returning Products, under certain circumstances, you may destroy Products with the prior authorization of PSI.
1. You will inspect each item upon delivery and inform PSI of any non-conformity in writing within five (5) business days after delivery.
2. For non-defective, non-expired, or non-short dated Products (at least 7 or more months before expiration date) some returns will be accepted within 7 days after delivery. Prior authorization and an RA number are
needed. For these returns a 25% restocking fee will be charged.
3. All defective Products will be gladly exchanged for non-defective Products. Prior telephone authorization is required. Defective Products must be returned to PSI prior to the exchange with an RA number. No restocking fee will apply to defective Products.
4. The following Products cannot be returned for exchange or account credit under this Return Goods Policy and are deemed to be non-returnable goods:
a. Product is expired or short-dated (7 months or less remaining until the expiration date).
b. Packages that have been opened, damaged, tampered with, the seal has been broken, or contain less than the full original package quantity.
c. Product was overbought or undersold.
d. Product is customized or made-to-order.
e. ADVOCATE-branded or other non-ADVOCATE-brand Products that have not been sold directly to you by PSI.
This Return Goods Policy applies only to retailer returns and not to any individual customer returns. The manufacturer provides the Product warranties available to end-user customers. PSI provides no other warranties for the items and specifically disclaims any other warranties, whether express or implied.
Thank you for your business and understanding. Please feel free to contact us to help you resolve any problems you may have
with your shipment or our Products. 561-420-2165
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